Socialnomics & Ownership

I had an interesting exchange with a very reputable business associate yesterday, during which the topic of "ownership" came up as central to his business objectives. We all understand the notion, dedicate yourself to a company, build it up for years and then perhaps sell it for a premium value as you sail away into the sunset. As I woke this morning having thought about the prior days chat, another friend, Rasmus Elmann Ingerslev, had recommended a video on socialnomics that I watched, shown below. I am uncertain if most really understand what socialnomics signifies, as I've concluded its only the beginning of a far larger trend with greater implications beyond those of my facebook account. Similarly I am unclear if most business owners understand what the value of something really is and how these trends will impact it. Hence this post.

What socialnomics represents is the first wave in a series of approaching changes brought on by technology, which will deconstruct numerous and long standing economic paradigms including, among others, distribution, value creation and value exchange. How ? Because social technologies decentralize everything by empowering choice through the ubiquity of information. Social media is but the beginning of a series of tools that will provide users complete control over what is authentic, valuable and meaningful to them, thus obfuscating centralization in any and all systems. This is the essence of "socialnomics": economic rules redefined via new "social media", I call it technological,  tools.

How economics are redefined by socialnomics is very simple. In the past people created wealth largely through one basic principal - they had information others did not and exploited that information to their benefit at the cost of others. These information disparities could last for extended periods and therefore organizations could be sustained for periods of time wherein an advantage existed. In the new economics this will become increasingly difficult because of the ubiquity of information. In "free markets" margins are driven towards zero. Therefore, value will have to be created in new ways, largely via increasingly short term creations of unique solutions. Thus value will be driven increasingly by what customers choose - not in how they are exploited by sustained information disparities or anomalies: a concept shared by the like of Toffler, Anderson and others.

The implications to organizations are enormous because competitive advantages will be increasingly fleeting. In Fung and Wind's book Competing in a Flat World, the notion of value and network organizations is craft fully set out, particularly how organizations must reengineer to become valuable. I've posted on the matter previously. In the old paradigm you could create something of value, build a fence around it and get someone to covet it enough to purchase it. In the new world, the platform is the value, change is too rapid to maintain an extended advantage and in the end your value is only that which your customers deem you deserve. With increasingly lower barriers to entry and free information too many alternatives are available. Think about it, who "owns" Google ? Truthfully, its customers do. If tomorrow everyone stopped using Google its "value" would be zero. Socialnomics reflects a free market in the purest sense and therefore, I ponder if many in business have grasped that fact when they imagine their sailing away into the sunset as a result of something they've built over years. That, I think, will becoming an increasingly rare occurrence.

Social Media - We're Just Getting Started

Gentry Underwood focuses on social media and collaborative software at IDEO. He works both internally and with the firm's clients to design and build software people will actually use.  Check out his recent post: Social Software, The Other Design for Social Impact. Gentry's post includes the following exerpt:

It isn't difficult to see where most social software falls short: many tools have pleasant, user-friendly interfaces and take advantage of well-designed physical devices (i.e., they're easy to use from a human-computer-interaction perspective). But it's in the sociological and anthropological arenas where they run into trouble: most social software tools are clumsy and ineffective at smoothly facilitating interpersonal interaction.

 

The bottom line, which Underwood intelligently shares, is that we are in the infancy of social software and new methods of designing these tools will lead to more powerful applications of their capabilities. Join Gentry and continue the discussion at http://socialsoftware.org. In the meantime watch this hillarious satirized look at Facebook by the British improv troupe Idiots of Ants  that pushes the social behaviors of Facebook to the extreme.

 

 

 

Want to Move Your Industry Forward ? Watch this.....

Has the industry you work in lost its way? Sense a disconnect between what it espouses, the potential and the reality ? Many examples exist. In franchising, industry groups like IFA brag about the great success of franchising, yet research shows the majority of franchises rarely make money and have lower success rates than independent businesses. The disconnect is evident in many industries today.

Professor Terri Griffith's recent post "Can We Increase the Rate of Organizational Change" gets at this point when she references a WSJ article Online Compliments Can Haunt You, Too by William M. Bulkeley and Luis Suarez‘ post Evangelist: Think! She writes, "The WSJ article and the post both highlight that although we have the technology tools and some of the personal motivation to change our organizations — it is going to take a long time. Please let this not be true."

Why such disconnects ? Because many organizations don't work any more and until the majority of the good people who want to make a difference start adopting new means of organizing to get things done  outside of traditional models - it won't get any better. If your one of the many thousands of good people working hard in any of these or other countless organizations and industries caught up in the disconnect between leadership, purpose and reality, welcome aboard - you CAN do something about it.

 

Salesforce.com & Wave - Customer Service on Crack

Cloud computing is offering advanced ways for businesses to apply the most cutting edge technologies to support their key business processes - rapidly and affordably. Now there is another interesting example as the video below shows.

As David Carroll's recent post explains in the force.com developer blog explains; Google's Wave is a new and interesting seminal Cloud technology. Wave was invented by brothers Jens Rasmussen and Lars Rasmussen at Google that builds on the concepts of AJAX combined with fresh look at Operational Transformation.  The solution is so ground breaking the ways in which this technology may transform web based communication is unclear.  It will be up to the community of developers working within and without the enterprise to realize the evident potential of Wave.

From a technical perspective, Wave has the ability to interact with other cloud platforms, like the Force.com platform. Watch the video demo below which features a fictitious Mobile Services Company named Booyah and see how powerful this new technology is and what it can do for customer service.



 

Facebook Exceeds 300 Million - What Does It Mean ?

Facebook's CEO Mark Zuckerberg announced Tuesday that its online community crossed the 300 million user threshold, equaling the approximate size of the US population. About 70 percent of Facebook's users are outside the U.S., according to statistics posted by the company. Facebook says its fastest-growing demographic is people older than 35.

Facebook's growth reflects a tipping point for web 2.0 tools and its implications are far reaching for organizations, as consumer driven platforms will increasingly shape our world. With integrated voice chat coming soon to the platform, even more rapid evolution is inevitable. In Fortune's recent interview, CEO Sheryl Sandberg, reveals the rise of advertising revenues and users using the Facebook tool. She points out that you are seeing the beginning of what advertising is becoming - "part of the user experience".

One cannot underestimated the implications of Web 2.0 tools, which Facebook is. These tools and their users will redefine the constructs of markets and fuel business innovation opportunities. Truth is their adoption is just beginning and the tools will evolve rapidly with other even more powerful platforms like WAVE coming soon.

Three key points for organization's to keep in mind when employing these tools were brought to light in a recent article by Udayan Banerjee, The 3 Faces of Web 2.0, and are outlined below. When exploring Web 2.0 potential, its important to keep these points in mind.

1. Remember You Are Interacting with an Enlightened Consumer

“…the new consumer has grown up with brand new perspectives and redefined the interplay of communications, relationships, brands, technology and media.” – from Five Rules to Engaging a New Breed of Consumer

2. Adopting An Open Collaboration Platform Requires New Disciplines

“…make the corporate intranet into constantly changing structure built by distributed, autonomous peers – a collaborative platform that reflects the way work really gets done.” – from Enterprise 2.0: Dawn of Emergent Collaboration

3. Monetizing the Collective Intelligence of Users

“…collective Intelligence draws on this to enhance the social pool of existing knowledge.” – from Collective Intelligence page of Wikipedia